SHIPPING & RETURNS
SHIPPING POLICY
ALL OUR SHIPPING IS FREE OF CHARGE!!
The shipping service we use is 2nd class Royal mail. With proof of Postage.
If wanting first Class / next day delivery please email us on cosmetics@kamaya.co.uk and someone will sort this for you at extra charge .
International shipping –
Flat rate of £6.99 for small package and £9.99 for large package.
Kamaya is not responsible for any delivery delays or lost parcel , any issues by the courier service this would need to be dealt with the company itself.
RETURN & EXCHANGE POLICY
How to make a return on cosmetics
Due to the nature of our products and for hygiene purposes we do not offer refunds/exchanges on items simply unwanted or due to a simple change of mind. Makeup cannot be returned for hygiene purposes as per our terms & conditions – We offer no exchanges on cosmetics.
If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt.
Proof will need to be provided
When returning, we always recommend returning your items via a recorded service as we unfortunately cannot be held responsible for any items that do not reach us. Original shipping charges are non-refundable and all items must be returned in their original packaging and should not be opened or tampered with by any means.
Returned items must be received by us within 14-days of receipt.
How long does a refund take?
We aim to process all of our returns within 5-7 working days after we have received your parcel. During busy periods such as Black Friday, this may take slightly longer.
All refunds will be processed through Paypal unless a payment was made via a credit/debit card, over the telephone, in which case your refund will be debited back to your card. The refund will be processed back to your original method of payment and may take up to 14 working days to enter your account.
Any issues with any products please
Email us on cosmetics@kamaya.Co.uk